Frequently
asked questions

The questions we get most, gathered in one place. If yours is not here, write to us.

Products & materials

Is Silver House jewellery really 925 silver?＋

Everything we make is fine 925 silver, tested and covered by our aftercare policy.

Can I commission my own design?＋

Yes. Share your idea and an artisan will sketch it, then make a piece for you alone.

What does aftercare cover?＋

We clean and re-polish your piece whenever it needs it, under our shop policy.

How long does making and delivery take?＋

Ready pieces ship quickly; commissions need extra time to make and finish properly.

Can I pay online?＋

Not yet. Orders are confirmed by phone after you send the request. Online payment is coming later.

Do I need any experience for a workshop?＋

None at all. An artisan guides you from the first step, even if you have never held the tools.

How long is a session and how many people fit?＋

One to four hours depending on the package. Each slot takes 8–12 people so everyone gets real attention.

Can I reschedule a booking?＋

Yes, free of charge with at least 48 hours notice, subject to availability.

Not answered here?

We answer during working hours (09:00–18:00 · Monday to Sunday). If it is urgent, call 034 8837 387.

A few short hours, and a memory that stays. Book a seat and start your own piece at Silver House.